1. General Questions
2. Candy Bar Questions
3. Lawn Sign Questions
4. Magnet Questions
5. Holiday Letters Questions
6. Invitations Questions

1. General Questions

How do I place an order?

Click the link and fill out the form.  If you wish to order multiple items return to the appropriate page, fill in your first and last name and then under street address, city/town, phone, etc. simply type the word "same".  Your orders will be reviewed, combined and you will then receive an e-mail confirmation with any proofs, your order total and payment instructions.  Of course you may also phone in any order to 508-255-8660 or fax your order to 508-255-4406 from 8:00am to 9:00pm EST daily.

Do you ship your products?

Yes, we will ship our products to any US address.  During warm weather months shipping of chocolate products will incur additional fees for ice sheets and insulated packaging.  We therefore encourage our non Cape Cod customers to purchase wrappers or labels only and avoid purchasing chocolate items from May thru October.   Cape Cod residents wishing to purchase perishable products should opt for Free Local Delivery during those months.  (Free local delivery is available from Provincetown to the bridges.  If we have to travel over a bridge to get to your address it is not part of our free delivery area)

Of course we are happy to package and ship your order if you should choose to go ahead with the ice sheets and insulated packaging.  They are very reliable even when shipped to the warmest of climates.

When purchasing chocolate or other perishable food items, we cannot be responsible for damage that occurs to your package due to weather conditions or animals while it is on your doorstep. If your package would be unattended on your doorstep for any period of time, we suggest you opt for signature confirmation service. Someone must be present to sign for the package upon delivery.

How long will it take to receive my order?

Many variables affect the turn around time.  To be safe allow at least 10-14 business days whenever possible.  Rush orders are usually not a problem and certain items can be ready in as little as 24 hours.  Please call if you need a rush order.  An additional charge may apply to rush orders.  More information about the turn around times can be found on the individual product pages.  Birth Announcements and Lawn Sign Rentals can be pre-ordered prior to the baby's due date.  Click here for more information.

 I placed an order on-line...there was no total or place to enter my credit card information.  What are my shipping charges, what is my total and how do I pay?

Due to the personalized nature of our products we would like you to confirm your order and approve any necessary proofs before we process your payment.  Shipping charges for perishable products vary with the seasons.  Within 24-48 hours of placing your order you will receive an order confirmation which will include your proof, your order total including shipping and the necessary payment instructions.

What if I need to cancel my order?

Once you confirm your order and provide payment your order will almost immediately go to print.  In the event that you need to cancel your order, please call us as soon as possible.  You will be responsible for any work that had already been completed on your behalf.  We will issue a refund only for the unfinished portion of your order.  Lawn sign rentals canceled less than 14 days before the requested delivery date or the baby's due date may or may not be subject to a $10 holding fee depending upon the circumstance. 

Can I return my order?

If your order is for a personalized product then no, you may not return it unless what we sent you differed from your order confirmation.  For our personalized products your order confirmation gives you the opportunity to review your order and/or review a proof and request a sample prior to the final printing.  If you approve your order, authorize the final printing, receive your order and then determine you do not like it a refund will not be given.

Can I see samples before I place an order?

Certainly!  You may request a sample of many of our products by calling 508-255-8660 from 8:00am to 9:00pm EST daily or by visiting the individual product pages or by clicking here.   Some of our products, such as Cake Kits, are not available as samples.  Some of our products, such as Mint Tins, will incur a small charge.  Samples are random design selections.  If you would like custom samples of a particular design there will be a $5.00 fee but we will also send you a coupon for $5.00 off your order. 

Do you sell gift certificates?

Yes, you may purchase gift certificates for many of our products or services. 
Click here for the order form.

Do you have a store where I can view the products?

By Winter of 2007 we will have a small showroom at 3 Main Street, Unit 9 in Eastham, Massachusetts.  Hours by appointment.  Call 508-255-8660 8am-9pm EST.

Are your products available in other retail stores?

Tell The World! currently does not provide products to any retail stores. If you would like to receive e-mail notification of the craft fairs and special events at which we will be appearing, please send the request to events@telltheworldtoday.com.    If you are a retailer interested in carrying our products please e-mail us and we will consider the request.

I am concerned about privacy.  Do you sell/share my personal information with anyone else? 

NO!  Your name, address, phone number and e-mail address are held strictly confidential and used only by Tell The World! We do not sell, rent or share our customer database with anyone!  Unless we have a question for you in regards to your pending order, Tell The World! will never use your phone number for solicitation purposes.  You may, however, from time to time receive Tell The World! postal mailings or e-mail announcements.  If you do not wish to receive these mailings, please contact us and we will remove you from the list.

I want to use a photograph on my personalized item.  What types of photos do you accept?  How do I get the photograph to you?

You may e-mail us your digital photo in TIF or JPEG form.  Or photos for scanning can be mailed to us via the US Postal Service.  Please be sure you submit a crisp, clear, high quality photo.  Please avoid sending us photos that were printed on a home computer as those tend to produce very poor results when we try to reproduce them.  We cannot print copyrighted photos without permission from the copyright holder.  All photos are returned with your order.  Complete instructions for submitting photos appear on the second page of the order process.

Do you offer discounts on large orders?

At this time no, we do not offer discounts on large orders.  Our published prices are the lowest possible prices we can charge based on the cost of the supplies from our vendors and the time we will put into preparing your order.  We believe that everyone, no matter how large or small their order is, is entitled to the best price possible and we strive to keep our prices as low as we can for everyone regardless of the size of the order.

Do you offer discounts to non profit organizations and fundraising groups?

We cannot offer large scale discounts, however depending on your location, your event and the cause we may consider donating some products or services or we can work with you to find alternatives that allow you to make the most profit from your fundraiser or event.

I want to personalize each item individually with names and table numbers.
Is that possible and how would I place my order?

For many of our products, yes it is possible.  Place your order like you normally would but in the text selection box  let us know you would like individual personalization and indicate how you would like them personalized.  If your list is too long to be typed into the text selection box you may send us an Excel File, Word Document or you may copy and paste your list into an e-mail or send us a paper copy in the mail via the US Postal Service.  Complete instructions will appear on the second page of the order process after you click continue. 

2. Candy Bar Questions

What kind of candy bars do your wrappers fit over?

The full size wrappers are made to fit over standard size(1.55oz) Hershey® Milk Chocolate bars or our own brand of Belgian Milk Chocolate bars.  They will also fit over Hershey Special Dark®, Hershey Krackle®, Hershey Cookies-n-Creme® and  Mr. Goodbar®.  They will not fit over Hershey® with Almonds.  Due to their new curved formation, our wrappers no longer work well on the Nestlé Crunch® Bars.  The mini wrappers are made to fit over Hershey® Assorted Miniature candy bars.  The Kit Kat® wrappers are made to fit over the "2-wafer" snack size Kit Kat® bars.

Can I purchase just the wrappers and wrap them myself?

Yes, for the full size candy bars and the Kit Kats® you may opt to purchase wrappers only.  Wrapping instructions will be included.  All you need is an odor free, acid free, photo safe glue stick and a little bit of time and patience!  We do not offer the mini size candy bars as wrappers only.  We will assemble those for you.

What type of paper are the wrappers made of?

The stock designs feature a bright white, high quality gloss paper. 
Custom designs feature a similar type of paper.

Can I add a photo or logo to my candy wrappers?

Yes, you may add a black and white photo or logo to your candy bar wrappers free of charge.  Color photos and logos may incur small additional charges based on the job.  The background of some of the wrapper designs do not work well with photos.  You will be advised once your order is reviewed.  Photos and logos are best e-mailed to Tell The World! in TIF or JPEG form.

Can you print my wrapper text in color?

Yes, we can print your text in color.  A small fee may apply based on the size of the job.  We will advise you upon review of your order.

How do the colored foils work?

The brown plastic packaging of the Hershey Bars are over wrapped with the foil color of your choice before your customized wrapper is applied.  All original manufacturer's packaging remains in tact.  Your Hershey Bar is never removed from it's original packaging.

Will the foils be included if I order wrappers only?

Yes, the foil color of your choice will be included.

Are there other foil colors available for the Belgian Milk Chocolate Bars?

No, silver and gold are the only options for the Belgian Milk Chocolate Bars.

What happens after I place my order?  What are the shipping charges?  Why is there no order total or place to enter my payment information?

Due to the personalized nature of our products we would like you to confirm your order and approve your proof before we process your payment.  Shipping charges for perishable products vary with the seasons.  Within 24-48 hours of placing your order you will receive an order confirmation which will include your proof, your order total including shipping and the necessary payment and proof correction instructions.

What is your most popular wrapper? 

Smiley...from the All Purpose section.  We have sold this one for Valentine's Day, for wedding showers, for birthday parties, as thank you notes and to celebrate the last day of school. 

I am just not sure which candy bar wrapper design I should use or what sentiment I should put on it.  Can you help me?

We want you to be 100% happy with your wrappers.  We are here to help you through every step of the process.  Please do not hesitate to write, call or send an e-mail requesting assistance.  If you are a resident of Cape Cod you may also choose to schedule a convenient consultation appointment.

Do you have Blue's Clues, Winnie The Pooh, Mickey Mouse, SpongeBob or other character candy bar wrappers?

At this time we are not authorized to use images of any licensed characters on our candy bar wrappers.  We do carry a few "Character Coordinators" that work well with popular characters.  You could also send us a copy of your party invitation, a photo of your paper goods or let us know which character you are using and we can design something to coordinate with your theme without using the character itself.  Please contact us for more information.

3. Lawn Sign Questions

Can I purchase a stork or other lawn sign?

No, you may not purchase a stork or any other lawn sign.  The designs are copyrighted so you may not reproduce them on your own.  Copyright violators will be pursued and prosecuted to the fullest extent of the law.

I don't have a yard.  Can I purchase just the keepsake bundle?

Yes, you may purchase just the bundle. Bundles are $25.00.  Please note in the additional information/instructions section of the order form that you would a bundle only or an additional bundle.

I don't live on Cape Cod.  Can I rent a lawn sign?

Tell The World! services Cape Cod addresses only.  If you have family or friends living on Cape Cod and would like to send them a lawn sign rental as a gift we will be happy to help you, otherwise please visit the Nationwide Locations Map for a stork rental partner near you.  If your area is not listed please contact us and we can try to help you locate another company that may be able to help you.

I want to reserve a stork and order some birth announcements, but I don't know if it's a boy or girl.  What should I do?

You may pre-order birth announcements or reserve a stork as far in advance of your due date as you feel comfortable doing so.  Click here for more information.

4. Magnet Questions

Do the magnets come with envelopes?

No, they do not come with envelopes.  Each will be individually packaged in a clear plastic sleeve.  We do offer coordinating note cards with envelopes for an additional fee. 

Can I send you an image to be used on a magnet?

Yes, you may send us an image, however you must have obtained permission from any copyright holders or website owners before we can print it.  If you provide us with the web address or the source from where the image was obtained, we can try to obtain permission for you.  Of course your own family photographs or your own art work can be printed without any problem!

How long will it take to receive my magnets?

Please allow 10-14 days from the time you place your order until the time your magnets arrive at your door.  Rush service and express shipping options are also available.

5. Holiday Letters Questions

I want to send my child a Letter From Santa but I am concerned about safety.  Is the information I provide used for any other purpose or seen by anyone else?

Absolutely not!  As parents of 3 small children ourselves we realize the safety of your child is a #1 priority.  We do not share your child's information with any other party.  The information is used solely to create and deliver a personalized greeting.  Because we are a family operated home based business, there are no employees who will view your child's information.

Why are the Letters from Santa more expensive than the Letters from The Easter Bunny and The Great Pumpkin?

Our Santa letters are written from scratch.  We start with a blank page and build each child's letter paragraph by paragraph which is a very time consuming process.  The Easter Bunny and Great Pumpkin letters begin as a template--we  insert the child's information and only modify the letter when necessary.

6. Invitations Questions

What exactly does fully addressed envelopes mean and how does that work?

Fully addressed means we will print your return address as well as print all of the names and addresses of your guests on the fronts of your envelopes.  All you would have to do is slip the invitation inside the envelope, affix a stamp and they are ready to go--you would not have to use address labels or hand write the addresses.  We prefer that you provide your guests' names and addresses to us as an Excel file.  If you cannot provide an Excel file you may e-mail us your names and addresses as a Word Document or copy and paste them into an e-mail.  We can then create the file for you at an additional charge of $25.00.